Return and refund policy
Our product exchange policy aims to provide customers with total security regarding the products purchased in our store.
All our products come with a warranty against manufacturing defects.
We also exchange products that have arrived differently from what the customer ordered.
If you receive a product from us with any manufacturing defect or different from what you ordered, follow these steps to exchange it:
If more than 7 business days have passed and the product shows any defect or flaw, contact us, providing your SSN, order number, the product to be returned, and the defect.
Once we receive the email, we will forward your request to our quality department for verification. Authorization from this department will be required for any potential exchange. Once the analysis is complete, we will contact you with our findings and whether an exchange is necessary.
The deadline for requesting an exchange for this reason is 90 days after receiving the product.
Attention: we will not perform exchanges or refunds after this deadline.
- Your complaint will be analyzed within 7 business days, and if the problem is confirmed, we will contact you via email, and you can choose one of the following options:
- Receive a refund of the paid amount.
- Receive a new product identical to the one ordered.
- Receive a product of similar value.
- Receive a coupon with the product value for future purchases.
Requests for cancellation of virtual purchases must be made within 7 business days from the receipt date.
For credit card refunds, our finance department has a maximum of 7 business days to process the refund with the credit card company, and the deadline for the balance to return to your credit card is up to 120 days according to the credit card companies and depends on your billing cycle.
If a refund is necessary, it will be made to a checking account within a maximum of 10 business days after the quality analysis, and it can only be made to an account with the same SSN used on our website.
In the case of products returned without prior communication, beyond the deadline, with missing or different items, without the label or invoice, they will be returned to customers.
The same applies to exchanges rejected after the analysis of the products by our quality department. They will be returned to customers, and the shipping cost for this return must be paid by the customer.
Attention: Golden Lion Store is not responsible for the shipping expenses for returns followed by refunds, chargebacks, or exchanges for other products; this expense is the customer's responsibility.